Real-Time Behavior Alerts
Banks can know, in real-time, if customers or agents are showing increased signs of risk and further qualify their applications accordingly.
Dynamic Security
Dynamically add friction based on a users ‘Risk Score’.
Predict User Intent
Know if a customer is likely to be profitable, a delinquent payer, or have an increased propensity for risk & fraud.
Agent Experience
The agent experience matters. Optimize agent applications and workflows based on desired user flows.
Uncover Agent “Gaming”
“Trust, but verify.” Gain insight into your agent behavior and spot situations where agents are improperly acting in their own best interest.
Training Oversight
Understand who your most efficient employees, agents, or call center reps are. How much time they spend per page and application, and how often do they abandon or “save and exit?”
Form Optimization for Customers and Agents
Discover bottlenecks, troublesome questions, high drop-off questions and optimal work-flows for your users.
Adjust Re-Marketing Intensity
Use ForMotiv’s “Profitability Score” to better target users who abandoned the application.
Dynamic Engagement
Dynamically engage with users as they are on your forms with FAQ help, Live Chat, and Special Offers.
Behaviors such as form-fill velocity, copy/paste of sensitive information, and corrections can signal high-risk applicants. Receive real-time notifications of custom behaviors or integrate with our API for instant risk qualification.
Determine when your agent is representing themselves better than they’re representing your business. Unlock a full audit trail for collaborative agent + customer applications and protect your bank from fraud and bad press.
Understand exactly how your customers and agents are engaging with your applications. Use ForMotiv to optimize the user experience for better engagement and increased conversions.
ForMotiv’s JS Snippet embeds inside of your Tag Manager, directly in your website, or through our API and instantly begins tracking form inputs.
24/7 access to the ForMotiv portal gives your team real-time data analytics on each individual applicant. Drill down on specific applications, questions, and user actions.
Your data is totally secure as ForMotiv requires zero Personal Identifiable Information (PII).
Your data is just that, yours. ForMotiv provides you access to all of the raw data collected. No customer or outcome information is used with other customers.