Enhance the Agent Experience
- Understand agent behavior to improve throughput
- Enhance agent training with behavioral insights
- Uncover bottlenecks & friction points for agents
Reduce Agent Risk and Uncover Agent “Gaming”
“Trust, but verify.” ForMotiv “Forensics” provides a full audit trail for carriers that leverage shared producer-customer e-apps. Gain insight into your agent behavior and spot situations where agents are improperly acting in their own best interest.
- Identify high-risk agent behavior
- Identify agent “gaming”
- Improve agent loss ratio by weeding out early high-risk behavior
Agent Performance & Benchmarking
Learn which agents and MGAs are your most efficient and profitable. Why do others not work as efficiently? How much time do they spend per page and application? And how often do they abandon or “save and exit?”
Improve Data Integrity
Customers and agents can make errors in data entry either accidentally or as part of an effort to manipulate and misrepresent the risk.
Poor data quality results in unintended cross-subsidies, impaired profitability and under-performing predictive models.
By observing an individual’s behavior when interacting with systems, erroneous or untruthful interactions can be identified and acted upon in real-time.
- Predict accidental or intentional errors in data entry
- Enhance data quality to reduce unintended cross-subsidies, impaired profitability, and under-performing predictive models