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P&C Insurer Monitors Agent Behavior and Benchmarks Agencies with Behavioral Intelligence | Case Study

p&c insurer case study

Improving Agent Experiences, Benchmarking Agents and Agencies, and Identifying Malicious Behavior is now possible with Behavioral Intelligence

ForMotiv engaged with the Distribution team at a publicly-traded Property and Casualty Insurer with a large captive agent base in Q1 2020. Prior to the launch of ForMotiv’s Behavioral Intelligence solution, the carrier was essentially blind to agent behavior. Their agent support and underwriting teams spent 10,000+ hours conducting manual reviews of policies. This caused high loss-ratios amongst their least profitable agents and millions in operational costs resolving issues.

Using ForMotiv, the client was looking to accomplish 3 goals:

  1. Mitigate misrepresentation by agents
  2. Reduce manual reviews by agent support team
  3. Understand loss-ratio and agent efficiency by behaviors

Both teams met to review key metrics and outcomes for the first six months of the engagement. Both sides decided the client should follow the ForMotiv Operational Model which is Collect, Detect, Predict.

Download Case Study to see Results. 

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