Uncover application bottlenecks, pain-points, and optimal work-flows for your customers and agents. ForMotiv will deliver explanation-based recommendations to increase NPS and promote agent efficiency.
Receive real-time Churn Alerts when customers show behavioral signs of frustration and negative brand association.
Greet and service your digital customers with the same level of personalization they’d expect in-store. Introduce contextual help or chat lines for those that need it, and streamline the process for those that don’t.